Terms of Service

 

These Terms of Service (the “Terms”) govern your use of the website www.slimify.co.uk (the “Website”), including all weight loss treatments, prescription medications, and medical consultations offered (“Services”). By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please refrain from using the Website. These Terms apply to all sales made by Slimify in the UK and take precedence over any other terms you may propose.

 

1. About Us

 

Slimify (“we”, “us”, “our”) is an online health platform based in the UK, dedicated to assisting individuals with weight management. Slimify, also known as 'Slimify Ltd' is a company incorporated in England and Wales under company number 16026388. Our registered office address is: 3rd Floor, 86-90 Paul Street, London EC2A 4NE. We are a limited company.

 

We partner with registered prescribing pharmacists (“Prescribers”) to facilitate medical consultations and connect customers with these professionals.

 

We collaborate with Signature Pharmacy (Company Registration: Signature Healthcare Services Limited, Company Number: 10279084), located at Unit 9, Concord Business Centre, Concord Road, London, W3 0TJ. Signature Pharmacy, a registered UK pharmacy, handles the fulfilment of prescribed weight loss treatments and the issuance of prescriptions through our Prescribers. They are regulated by the Medicines and Healthcare Products Regulatory Authority and registered with the General Pharmaceutical Council (GPhC number: 10279084).

 

For inquiries, please contact us via email at support@slimify.co.uk, request a callback for urgent matters, or use our online triaging system for assistance.

 

2. Additional Terms

 

Our Privacy Policy governs the handling of your personal data and is applicable to your use of our Website. We encourage you to read our Privacy Policy before using our Services. If you purchase products or services from us, the Terms of Sale will also apply.

 

We use cookies on our Website, and where required by law, your consent will be requested prior to storing them on your device. Details on cookie usage are available in our Cookie Policy.

 

3. Changes to These Terms

 

We may update these Terms from time to time. Please review them regularly to ensure you understand the current Terms applicable to your use of the Website.

 

4. Changes to Our Website

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Our Website may be updated periodically to reflect changes in our services or business priorities.

 

5. Website Availability

 

While we strive to keep our Website operational, we do not guarantee uninterrupted access. We may suspend or withdraw access to the Website for operational reasons, providing reasonable notice when possible.

 

You are responsible for ensuring that anyone accessing the Website through your internet connection complies with these Terms.

 

6. User Eligibility

 

Our Services are intended for individuals residing in the United Kingdom only. You must be at least 18 years old to use our Website and purchase products or services. By using the Website, you confirm that you meet this age requirement.

 

We may restrict access to certain parts of our Website and can suspend or discontinue access at any time without notice. We are not liable if the Website is unavailable for any reason.

 

7. User Security

 

If you receive a user identification code or password as part of our security procedures, you must treat this information as confidential and not share it with any third parties. We reserve the right to disable any user identification or password if we believe there has been a breach of these Terms.

 

If you suspect that someone else has access to your credentials, please notify us immediately at support@slimify.co.uk.

 

 

8. Acceptable Use and Restrictions

 

You agree to use the Website solely for your personal, non-commercial purposes and not for any business or commercial activities, or on behalf of any other person.

 

The following activities are prohibited on the Website. We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions, including reporting such individuals to law enforcement authorities. Prohibited activities include, but are not limited to:

 

• Engaging in criminal activities or any civil wrongs, including but not limited to, pornography, incitement to racial hatred, incitement to terrorism, fraud, posting obscene material, drug dealing, harassment, stalking, spamming, sending viruses or harmful files, copyright infringement, trademark infringement, breach of confidence, or theft of trade secrets.

• Covering or obscuring advertisements on any page of the Website by any means.

• Automated use of the system, including using scripts for automated operations.

• Interfering with, disrupting, or placing an undue burden on the Website or any connected networks or services.

• Attempting to impersonate another user or person, including creating fake accounts.

• Using another user's account or password or disclosing your user identification code or password to any third party.

• Using any information obtained from the Website to harass, abuse, or harm others.

• Using the Website in violation of any applicable laws and regulations.

• Modifying, accessing, or making available data on a computer device you have accessed through our network, if the owner has taken steps to prevent this or has expressed a wish that you do not.

• Uploading files containing software or materials not owned or licensed to you or collecting personal information about others without their consent.

• Gaining unauthorised access to other computer systems.

• Breaching laws related to public communication networks.

• Making, transmitting, or storing electronic copies of copyrighted materials without permission from the owner.

• Uploading or distributing any harmful software, including viruses or "Trojan horses".

• Falsifying the ownership of any software or materials contained in files made available via the Website.

• Attempting to gain unauthorised access to restricted areas of our or our partners' networks.

• Disseminating unlawful, harassing, defamatory, abusive, threatening, or objectionable material.

• Transmitting material that encourages conduct constituting a criminal offence or civil liability, or breaching relevant laws, regulations, or codes of practice.

• Interfering with another person's use or enjoyment of the Website.

• Disrupting networks or websites connected to the Website.

 

You also agree not to:

 

• Use the Website in breach of any applicable laws or regulations.

• Use the Website for commercial purposes, including for competitive advantage or to disadvantage us.

• Upload any material that is defamatory, offensive, obscene, or otherwise unlawful, or which may cause distress or infringe on others' rights.

• Cause damage or disruption to the Website or our systems, including introducing harmful software. Attacks such as denial-of-service attacks are strictly prohibited. Breaching this provision may result in criminal charges under the Computer Misuse Act 1990. We will report such breaches to the relevant authorities and cooperate by disclosing your identity. Your right to use our Website will cease immediately upon such a breach.

• Disassemble, decompile, reverse engineer, or create derivative works based on the Website, except as permitted by law.

• Use any automated methods (including data scraping, bots, or scripted responses) to obtain or manipulate content from the Website.

• Encourage or permit others to engage in any of the above activities.

 

9. Intellectual Property and Content

 

The Website contains copyrighted material and other intellectual property rights in the artwork, graphics, text, video and audio clips, trademarks, logos, and other content ("Content"). This Content is owned by us or used with permission and is protected by copyright, trademark, and other laws in the United Kingdom. We retain all rights in the Content and the Website.

 

You are granted a limited, revocable, non-sublicensable licence to retrieve and display the Content (excluding software code) solely for your personal, non-commercial use to view the Website, submit information, and place orders.

 

You may:

• Retrieve and display the Content on a computer screen, store such Content electronically on disk (not on a server or networked device), and print one copy for personal use, provided you retain all copyright and proprietary notices.

 

You must acknowledge our status (and that of any identified contributors) as authors of the Content at all times.

 

You may not reproduce, modify, copy, distribute, or use the Content for commercial purposes without prior written permission from Slimify.

 

You agree to indemnify us against any losses, liabilities, costs, and expenses incurred by us, including damages awarded by a court and settlement sums paid by us as a result of claims arising from:

 

• Any claim by a third party that your use of the Website is defamatory, offensive, abusive, obscene, illegal, or breaches applicable laws or regulations.

• Any claim by a third party that your use of the Website infringes their copyright or intellectual property rights.

• Any fines or penalties imposed by any regulatory authority in connection with your use of the Website.

 

The Website may also contain content owned by third-party licensors ("Third Party Content"). You may not copy, modify, translate, publish, reproduce, commercially exploit, broadcast, transmit, distribute, perform, display, or sell any Third Party Content unless specifically authorised by us. You may, however, retrieve and display content from the Website for personal, non-commercial use as necessary to view and reasonably use the Website.

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10. Linking to Our Website

 

You may link to the homepage of our Website provided that you do so in a fair and legal manner that does not damage our reputation or take advantage of it. You must not use our Content (as defined below) on your own site or establish a link that implies any form of association, approval, or endorsement on our part where none exists. You may not link from any site that you do not own.

 

Framing or mirroring any part of the Website without our written authorisation is prohibited, and you may not create links to any part of our site other than the homepage. We reserve the right to withdraw linking permission at any time without notice.

For any use of material on our Website not specified in these Terms, please contact us at support@slimify.co.uk.

 

11. Linking from Our Website

 

Our Website may contain links to third-party content, including websites, publications, or applications operated by other organisations and individuals. Such third-party content and websites are not under our control, and we are not responsible for their privacy policies. You should review these privacy policies carefully.

 

We do not endorse, approve, or make any warranties regarding third-party content, websites, applications, or any products, services, or information available through them. Links are provided for your convenience only, and we will not be liable for any loss or damage arising from your use of them. You must make your own decision regarding the use of third-party content, products, services, and websites.

 

12. No Warranties; Other Disclaimers

 

By accessing our Website, you assume all risks associated with its use, including the risk of damage to your computer, software, or data from any virus transmitted by the Website or third-party content. You are responsible for ensuring that you have the necessary hardware and software to access the Website and for using your own virus protection software.

 

To the extent permitted by law, all warranties, conditions, and claims (whether express or implied) related to the Website are excluded. While we strive to provide accurate information, the content is offered without any representations, guarantees, conditions, or warranties regarding its accuracy, completeness, or timeliness.

 

We do not guarantee that the Website will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by viruses, denial-of-service attacks, or other harmful materials that may infect your computer equipment due to your use of the Website or downloading any Content from it or linked sites.

 

We accept no responsibility for any material uploaded, posted, or otherwise made available on the Website by anyone other than Slimify.

You agree that your use of the Website is at your sole risk. The Website and the products, medicines, and Services provided through it are offered ‘as is’ and ‘as available’, without any representations, warranties, or conditions of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

 

13. Our Liability

 

Slimify, our directors, partners, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, revenue, data, replacement costs, or any similar damages, arising from your use of the Website or any products, medicines, or Services procured through it, even if advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

 

We are not liable for any business losses, such as loss of profits, sales, business interruptions, anticipated savings, or any indirect or consequential loss or damage.

 

14. Information on This Site Does Not Substitute for Professional Medical Advice

 

The content on our Website is for general informational purposes only and is not intended as medical, commercial, legal, or professional advice upon which you should rely in your specific circumstances. Always seek the advice of your doctor or healthcare practitioner before taking any action based on the content of this Website.

 

Information about products, prescription-only medicines, and Services is intended for educational purposes and should not be relied upon for decisions regarding your health. Slimify does not provide medical care or advice and does not evaluate the need for medical attention through the Website. Always consult your doctor or a qualified healthcare practitioner before taking any medication or treatments and ask any questions you may have regarding a medical condition or treatment.

 

Suggestions from our Consultation are based on the information you provide and should be considered as suggestions only. For thorough advice on weight loss treatments, their interactions with other medications, side effects, and the use of prescription-only medications, consult your doctor or healthcare professional. If you suspect a medical emergency, seek advice immediately. Reliance on the Website and its Services is at your own risk, and use of any Products or Services purchased does not create a doctor-patient relationship with any healthcare professionals associated with our Website.

 

Links to other websites and resources provided by third parties are for your information only. These links do not imply endorsement by us of those websites or the information contained within them. We have no control over the content of those websites and accept no responsibility for them or any loss or damage arising from your use.

User-generated content, such as product reviews, has not been verified or approved by us. The views expressed by other users do not represent our views or values. If you wish to complain about user-uploaded content, please contact us at support@slimify.co.uk.

 

15. Registered Trademarks

 

"Slimify" and our associated logos and slogans are registered trademarks of Slimify in the UK. You are not permitted to use any trademarks, logos, or slogans displayed on our site without our approval.

 

16. Jurisdiction and Applicable Law

 

If you are a consumer, these Terms, their subject matter, and their formation are governed by English law. The courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms of use, their subject matter, and their formation (including any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

17. Consultation

 

To purchase any products, prescription-only medications, or Services from our Website, you must complete an eligibility assessment, known as our Consultation.

 

You must be 18 years of age or older, have a valid email address, possess a valid form of personal identification (such as a driver’s license or passport), and be a UK resident with a valid UK address to use the Consultation. If you do not meet these criteria, you should not take the Consultation.

 

You must ensure that all information you provide is true, accurate, current, and complete. If there are any changes to the details provided in the Consultation, you are responsible for informing us immediately. Changes to your registration details should be made by contacting us at support@slimify.co.uk.

 

We reserve the right to refuse any application for registration on our Website for any reason.

 

Prescription-only medication is offered to you each time a Consultation is completed and deemed eligible, and your ID has been verified.

 

If you are deemed ineligible for prescription-only weight loss medication, you will not be able to purchase these.

 

If your online Consultation determines you to be eligible, it will then be reviewed by one of our registered Prescribers. If the Prescriber determines that you are ineligible after the review, you will be notified within 24-48 hours. If you have already purchased your prescription-only medication at that point, you will receive a full refund of the medication price plus any shipping fees. You will be informed if your review deems you ineligible. If you do not hear from us within 48 hours of completing the Consultation or placing an order, you should assume your review deems you eligible.

 

We send prescriptions electronically and securely to Signature Pharmacy using SignatureRx, an online e-prescription service. Once Signature Pharmacy receives the prescription, they will dispense and dispatch the Product on the same day or the next working day.

 

If the Prescriber requires further information, you will receive an email from Slimify’s support team. The order will not be processed until you respond to the email.

 

For re-orders, you must complete the Re-order Eligibility Assessment form. This is another Consultation available to existing Slimify customers looking to reorder their prescription-only medication, enabling the Prescriber to review progress and assess whether you should continue with the same dose, increase, or reduce the dose based on your responses.

 

Existing customers who have completed a verification check during the initial Consultation will not need to undergo further verification checks for re-order Consultations.

Customers will receive an email three weeks after their orders to complete the re-order assessment. They will receive two reminders before their current treatment is due to be completed.

 

Treatments presented on the Website are indicative only, and prescription-only medications are subject to clinical determination. Indications regarding potential treatment progression are not legally binding terms of this agreement. If a particular medicinal product or course of treatment becomes clinically unsuitable, dispensing will be discontinued.

 

If we are unable to accept your order, we will inform you and issue a full refund to the same payment card. We may be unable to accept your order if the Prescribers determine that the medication ordered is not clinically appropriate or you are ineligible. Orders may also be rejected due to product unavailability, unexpected resource limitations, errors in pricing or product description, or the inability to meet specified delivery deadlines.

 

Refunds may take up to 10 working days to appear in your bank account.

Products are delivered within the UK only. We do not accept liability for onward transport of deliveries by customers or third parties outside our control.

 

Your transaction may be subject to Secure Customer Authentication (SCA) when you purchase from us, at our discretion until UK regulations are confirmed and enforced. Recurring orders or new orders with the same details will not use SCA if the original payment was processed without it.

 

18. Our Service

 

Upon receiving your order, and before using any prescription-only medication, you should carefully read any accompanying information (including but not limited to the Patient Dispensing Label, patient information leaflet, and manufacturer’s guidelines). You acknowledge and agree to use the product only in accordance with such information. Any failure to follow this information is at your own risk.

 

You should stop taking the medication and seek immediate advice from a doctor or healthcare practitioner if you experience significant side effects before resuming use.

You agree not to take any medicine beyond its stated expiry date.

It is important to contact us if you experience any issues so our clinical team can provide appropriate advice.

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19. Changes to Orders

 

If you wish to make changes to your order, please contact us. If the requested changes are possible, we will inform you of any adjustments required, including changes to the price, delivery timing, or any other affected aspects. We will also confirm whether you wish to proceed with the revised order. If the requested change is not possible, or you do not agree with the consequences of the change, you will be entitled to a full refund, provided the order has not been fulfilled or dispatched.

 

20. Delivery

 

Delivery charges for prescription-only medications are fixed at £2.99.

 

During the order process, we will inform you of the expected delivery time or provide an estimated delivery date. Typically, if your order is placed before 12 pm, delivery will be made on the same day or the next working day. Orders placed after 12 pm will generally be delivered on the next working day or within two working days.

 

Orders may not be processed if our prescribers determine, upon review of your assessment, that you are ineligible for the medication. You will be notified immediately if this is the case.

 

All prescription medications are shipped in cold-chain boxes to ensure temperature control.

 

You agree that a signature may not be required upon delivery, and that you consent to medications being left outside the delivery address if no one is available to accept the delivery.

 

By placing an order, you confirm that there are no animals or young children at the delivery address.

 

If no one is available at your address to receive the delivery, and the package cannot be posted through your letterbox, the courier may leave a note with instructions on how to arrange redelivery or leave the parcel with a neighbor or in a safe place, in accordance with their policies.

In the event that a delay in delivering your order is caused by circumstances beyond our control, we will notify you as soon as possible. However, we are not liable for delays due to events outside of our control.

 

Late Delivery

 

If we are unable to dispatch your order within three working days, we will notify you immediately.

 

Once your order has been handed over to the courier, delivery is the courier's responsibility. If your order has not arrived within five working days of dispatch, please contact us to initiate an investigation with the courier.

 

You must allow up to seven working days from the time of placing your order to receive your delivery. Within this period, you will be informed if your order has been:

• Dispatched and is on its way;

• Cancelled due to the prescriber’s review of your assessment; or

• Suspended due to stock shortages, in which case you will have the option to wait for stock replenishment or receive a full refund.

 

Failed Delivery

 

If your parcel is taken to the delivery depot and you do not collect it or arrange a redelivery, we will contact you for further instructions, which may include additional delivery charges. If we are unable to reach you or re-arrange the delivery, we may terminate the contract under our rights to do so. If we do not hear from you after 30 days from our last attempt to contact you, you will not be eligible for a refund.

 

Damaged Products

 

We supply products solely for domestic and private use, and are not liable for any business-related losses. If you use the products for commercial, business, or resale purposes, we are not responsible for any loss of profit, business, or opportunity.

 

Our maximum liability for any order will be limited to the price of the products purchased.

We are not liable for loss or damage that was not foreseeable.

 

If your order arrives damaged, you may be entitled to a refund or replacement.

 

If the external packaging (cold-chain box) is damaged but the medication itself is not, you will not qualify for a refund or replacement. However, if both the external packaging and the medication are damaged, you may qualify for a refund or replacement. In such cases, you must provide us with photos showing all areas of damage. The courier may also take photos of deliveries, and we will use these alongside your own as part of our investigation.

The medication must be clearly damaged or unfit for use to qualify for a refund or replacement. You must email us at support@slimify.co.uk with your order reference number, tracking ID and photographs of the damaged order within 7 days of receiving the order.

 

21. 'Share To Save' Scheme

Eligibility: Participants must be existing Slimify customers to take part in the "Share to Save" Scheme.
Registration: Customers must register for the scheme by completing the online registration form.
Social Media Requirements: Participants must have a valid personal Instagram, Facebook, or TikTok account that matches the name used to register with Slimify.
Eligible Content: Points can be earned by uploading content related to your weight loss journey, including posts, stories, or reels (photo or video). This content should feature the weight loss treatment used, physical transformations, dietary plans, exercise routines, or other health and well-being activities relevant to weight loss.
Tagging: All eligible content must tag Slimify’s official account, @try.slimify, to qualify for points.
Referral Link: Posts must include the customer’s personal referral link or a mention of it within the content.
Content Visibility: Stories must remain online for at least 24 hours, while posts and reels must remain visible for a minimum of 7 days to qualify for points.
Points System:
Customers will receive 200 points for each approved content upload.
400 points will be awarded to the referrer for each purchase made using the shared referral link. These points will be credited after the new customer's order has been processed.
Content Review: Slimify’s Content Management Team will manually review each content submission to ensure it meets the requirements. Points may take up to 7 working days to appear in the customer's account after approval.
Referral Points: Additional referral points for new customer purchases may take up to 21 days to be credited to the customer’s account.
Rewards: For every 2,500 points earned, customers will receive a 50% discount coupon that can be applied to their next treatment plan payment.
Modification and Termination: Slimify reserves the right to modify or terminate the "Share to Save" Scheme at any time without prior notice.
By participating in the "Share to Save" Scheme, customers agree to these terms and conditions.

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22. Ownership

 

Responsibility for the product(s) transfers to you once they are delivered to the address provided. You own the product(s) once payment has been received in full and the order has been accepted.

 

23. Suspending the Contract

 

We may need to suspend the supply of a product in order to:

• Address a technical issue or implement minor technical updates;

• Comply with changes in relevant laws and regulatory requirements.

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We will notify you if we need to suspend supply.

 

24. Complaints & Feedback

 

If you have any questions or complaints regarding the product, please contact us via email at support@slimify.co.uk.

 

We are legally obligated to supply products that conform to the terms of this contract. The products must match the description provided, be fit for purpose, and be of satisfactory quality.

 

For further information, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03444 111 444.

 

25. Price and Payment

 

The price of the product (including VAT, where applicable) will be displayed on the order page when you place your order. We strive to ensure pricing accuracy, but if there is an error, we will inform you and offer the option to proceed with the corrected price.

We accept payment by major credit and debit cards. Full payment must be made before products are dispatched. If you believe a charge is incorrect, please contact us promptly.

 

26. Written Communications

 

Some communications or notices we are required to provide by law must be in writing. When using our site, you agree to receive communications from us via email or by notices posted on our site. This agreement satisfies any legal requirement for written communication. This does not affect your statutory rights.