Privacy Policy

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Last updated: 12/10/2024

 

This Privacy Policy covers any personal information we might collect from you or which we have obtained about you from a third party:

(1) when you use our Site;

(2) when you register an account with us,

(3) when you purchase our products or services,

(4) when you interact with our social media channels,

(5) when you provide feedback, take part in market research or user testing, or provide customer testimonials,

(6) where you provide services to us as a Supplier, or

(7) where you have requested to receive information about our products and services.

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Our Site, products and services are not intended for individuals under the age of 18, and we do not knowingly collect data relating to children.

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We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

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If you do not agree with the contents of this Privacy Policy, you should not sign-up for an account, purchase products or services, or otherwise submit information to us.

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1. Useful Terms

For the purposes of this Privacy Policy:

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• Account means a unique account created for you to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Slimify.
• Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
• Consultation is the online eligibility assessment form accessible from the Website in which users provide personal data. 
• Country refers to: United Kingdom
• Customer means individuals who have registered an account on the Website and have purchased products or services from Slimify.
• Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
• Personal Information is any information that relates to an identified or identifiable individual.
• Service refers to the provision of products and services through the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Slimify, accessible from www.slimify.co.uk
• Website Visitors means individuals who visit our Website. Website Visitors may include Customers. 

2. What Personal Information do we collect?

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We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

 

Personal Data may include, but is not limited to:

• First name and last name

• Email address

• Phone number

• Address

• Social network details

• User or device identifiers

• Identity data such as date of birth

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Financial Data which may include:

• credit card, debit card and/ or billing information so that we can take payment from you and verify your location and address details

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Transaction Data such as:

• Information about payments and details of purchases you have made. In certain circumstances, Transaction Data may include Health Data.

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Technical Data such as:

• Your internet protocol (IP) address

• Browser type and version

• Time zone setting and location

• Referral sources

• Browser plug-in types and versions

• Operating system and platform

• Other technology on the devices you use to access the Website.

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Usage Data which may include:

• Information about how you use our Website (for example, information on the pages you have visited, the length of your visit, and actions taken)

• Information on how you use our social media channels.

 

Audio/Visual Data may include:

• Your image and/or voice.

 

Assessment Data may include:

• Information provided in response to the Consultation assessment forms (questionnaires) on the Website, and/or consultations with clinicians, to assess your suitability for a particular product or service. In certain circumstances, Assessment Data may include Health Data.

 

Feedback Data may include:

• Any feedback you provide to Slimify when you take part in user testing or market research, or when you agree to provide customer testimonials. Depending on the feedback you provide, Feedback Data may include Health Data.

 

Marketing and Communications Data includes:

• Your preferences in receiving marketing or other communications from us.

 

Health Data includes:

• Information about your current health or medical history, for example, details of any health conditions or consultation notes.

3. How will we use your personal information?

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Customers

When you agree to begin the Consultation on the Website, we will collect your Personal Data. To manage and administer your account on our Website we will process your Personal Data, Technical Data, Usage Data, Transaction Data, Assessment Data, Audio/Visual Data and Marketing and Communications Data. We need certain information from you, including your Assessment Data, to assess your suitability for treatments. Depending on the product or service you are interested in, we may also need to process your Audio/Visual and/or Health Data for this purpose. When you purchase products or services, we will use your Personal Data, Transaction Data and Financial Data to process and fulfil the transaction. Where necessary, we will also process your Audio/Visual and/or Health Data to assess your suitability and prescribe prescription medication.

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To purchase our products and services, we will process and review your Personal Data, Audio/Visual Data, and Assessment Data. This is processed and reviewed by our Prescribers.

We may process some of your data in an anonymised form for clinical research purposes, to improve our services and treatments, and to contribute to a greater public understanding of how to make health treatment more engaging and effective. We will not provide third party researchers with data that identifies you personally, unless you have provided explicit, informed consent to this or there is legal justification to provide this information.

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If you agree to take part in market research or user testing, provide a customer testimonial for use on our Website or in other promotional material, or otherwise provide feedback to Slimify, we may process your Personal Data, Transaction Data, Audio/Visual Data and Feedback Data.

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If you sign up to our mailing list, or during the checkout process, you tick the box to receive information on promotions and marketing communications, we will use your Contact Data and Marketing and Communications Data to send you information about our products and services in accordance with your marketing preferences.

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We may also use your Contact Data and Marketing and Communications Data to deliver advertisements via social media channels (including Facebook, Twitter, Instagram, and Tik Tok), in accordance with your marketing preferences. When you interact with our channels, the relevant social media company will also process your personal data as joint controllers. For more information we would encourage you to review the privacy policies published by the relevant social media company.

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As a Customer, we may also use:

• Your Personal Data and Transaction Data to administer and manage our relationship with you, such as responding to communications.

• Your Contact Data to send transactional and service messages in relation to your order or account.

• Your Personal Data, Transaction Data, Financial Data, Audio/Visual Data and Assessment Data to provide customer service and support.

• Your Personal Data, Transaction Data, Assessment Data, Usage Data and Technical Data to help us detect and fix technical problems and to maintain the Website.

• Your Personal Data, Transaction Data, Assessment Data, Audio/Visual Data, Usage Data and Technical Data to analyse, assess and improve the Website and the product and service offerings.

• Your Personal Data, Transaction Data, Technical Data, Usage Data, Assessment Data, Audio/Visual Data, Feedback Data and Assessment Data for the day-to-day running of our business (for example, administering and maintaining a centralised data warehouse, data back-up and recovery, obtaining appropriate insurance policies etc.).

• Any of the categories of personal data listed above as necessary to comply with legal or regulatory requirements or to help us establish, exercise or defend legal claims.

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Website Visitors

When you visit our Website, we automatically collect Technical Data and Usage Data about you through our and our technology partners’ use of Cookies and similar tracking technologies to deliver relevant website content to you, to measure and understand the effectiveness of the content we serve you, to improve our Website content, marketing and user experience, and to administer and protect the Website.

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Tracking Technologies and Cookies

 

We use Cookies and similar tracking technologies to track the activity on our Website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.

 

The technologies we use may include:

 

• Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Website. Unless you have adjusted your browser setting so that it will refuse Cookies, our Website may use Cookies.

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• Web Beacons. Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

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Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. 

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We use both Session and Persistent Cookies for the purposes set out below:

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• Necessary / Essential Cookies
Type: Session Cookies

Administered by: Slimify

Purpose: These cookies are essential to provide you with services available through our Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

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• Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies

Administered by: Slimify

Purpose: These Cookies identify if users have accepted the use of cookies on the website.

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• Functionality Cookies
Type: Persistent Cookies

Administered by: Slimify

Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

If you take our eligibility assessments as an unregistered user, we will process your Personal Data and Assessment Data to assess your suitability for treatment.

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If you use the contact email address shown on our Website to get in touch with us, we will collect your Personal Data together with the contents of your message.

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Social Media Users

We use social media channels (including Facebook, Twitter, Instagram, and Tik Tok) to advertise Slimify’s products and services. If you follow or otherwise engage with our social media channels, we will collect Usage Data and Technical Data to analyse how users interact with those channels. If you use social media to send us messages or posts, we may use your Personal Data together with the contents of your message to communicate with you. If you engage with advertisements published on social media channels, we may collect your Personal Data and Marketing and Communications Data in accordance with your marketing preferences.

When you interact with our channels, the relevant social media company will also process your personal data for the purposes set out above as joint controllers. For more information we would encourage you to review the privacy policies published by the relevant social media company.

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Suppliers

If you are a Supplier, we collect Personal Data, Transaction Data, and Financial Data about you, or individuals at your organisation, in the course of the creation, negotiation and management of contracts and receiving products or services from you.

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As a Supplier, we may also use:

• Your Personal Data, and Transaction Data to store (and update where necessary) your contact details on our database, so that we can contact you in relation to our agreements and the services you provide.

• Your Personal Data, Transaction Data and Financial Data to administer and manage our business relationship with you and to obtain services from you.

• Your Personal Data, and Financial Data to comply with legal or regulatory requirements.

• Any of the categories of data listed above as necessary to comply with legal or regulatory requirements or to help us establish, exercise or defend legal claims.

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Other Individuals

If you agree to take part in market research or user testing, we may process your Personal Data, Audio/Visual Data and Feedback Data in order to analyse your feedback and identify areas for improvement in the Website and/or our products and services.

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4. Retention of Your Personal Information

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The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data, including Health Data, to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

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The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

5. Transfer of Your Personal Information

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Your Personal Information is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on— computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

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Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

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The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

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6. How we collect your Personal Information

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We may collect information from the following sources:

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Directly from you: This is the information you (or an individual with authority to act on your behalf) has provided to us for the purposes set out in this policy. It includes any information you provide to us when completing our online Consultation on our Website, and when you interact with us by phone, email, contact form or otherwise.

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Third-party sources: Where you are a Supplier, this will include information about you or your colleagues that is available through publicly available sources, such as professional networking sites (including LinkedIn) and general market research.
Information we collect automatically: When you visit our Website, we collect certain Technical and Usage Data automatically from your device.

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7. Who we share your Personal Information with

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We may share and disclose your Personal Information with the following categories of third parties for the purposes described in this policy:

 

Partner Clinicians
When you complete and submit information via the Consultation on our Website, and purchase a product or service, your contract is with Slimify. However, in order to provide our services to you, Slimify may provide your Personal Data, Transaction Data, Assessment Data including Health Data, to our Partner Clinicians who will act as independent data controllers in respect of that information. These clinicians provide services to Slimify including assessing the clinical appropriateness of treatment, and prescribing medication.

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Our Partner clinicians are all registered in the United Kingdom with the General Pharmaceutical Council, hold accredited pharmacist independent prescriber qualifications, and are trained in providing remote consultations and issuing prescription medicine online. Please see our general Website Terms of Use and Terms of Sale for further information on our Partners’ roles.

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Our Prescription Medication Fulfilment and Delivery Partners
We partner with Signature Pharmacy (Signature Healthcare Services Limited, GPhC number: 9012267) to fulfil and dispatch prescription medication that has been prescribed by our Partner clinicians (Prescribers). Slimify engages as an intermediary between Signature Pharmacy and Customers. Signature Pharmacy is registered with the Care Quality Commission (CQC) and will use your personal information that we transfer to them to provide its services, specifically to:

 

• Register you as a user of our service

• Process your orders and provide your details: (a) to our clinicians to assess your medication needs; and (b) as a pharmacy to enable you to purchase the applicable medication

• Process your orders and sell, supply, dispense and post prescription medicines to you in accordance with the Terms of Sale and the Website Terms and Conditions

• Manage our relationship with you (for example by dealing with any queries you raise or notifying you about changes to our terms or asking for feedback on our service)

    
For more information on how Signature Pharmacy will process your data, please see their Privacy Policy.

 

Service providers
We use a number of Suppliers who perform functions on our behalf and/or help us in providing the products and services to you, such as cloud-based software providers, online storage providers, web hosting providers, email service providers, and web analytics providers.
Our service providers are required to keep your Personal Information strictly confidential and are not allowed to use it for any other purpose than to carry out the services they are performing for us.

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Professional advisors
We may disclose Personal Information to our professional advisers, such as lawyers, auditors, accountants, and insurers, if necessary, as part of the professional services they are performing.

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Business transfers
We may share personal information with third parties to whom we choose to sell, transfer or merge part of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, the new owners may use your Personal Information in the same way as set out in this Policy. Compliance with laws. We may very occasionally be required to disclose some Personal Information as required to comply with the law.

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8. Security of your Personal Information

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The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, We cannot guarantee its absolute security.

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We limit access to your Personal Information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

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We also have procedures in place to deal with any suspected data security breach. We will notify you promptly in the event of any breach of your Personal Information which might expose you to serious risk.

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9. Third party links and services

 

This Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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10. Marketing

 

If you receive marketing communications from us, you can ask us to stop sending you marketing messages at any time by following the unsubscribe links in any marketing message or by contacting Slimify’s Data Protection Officer at legal@slimify.co.uk.

Please note that opting out of marketing communications does not opt you out of receiving important service-related communications.

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11. Changes to this Privacy Policy

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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12. Contact Us

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If you have any questions about this Privacy Policy, you can contact us:

• By email: info@slimify.co.uk